![]() In real time, it can be challenging to control tone to ensure that it matches your intent. When speaking, tone includes volume, projection, and intonation as well as word choice. A poorly chosen word with unclear or negative connotations can quickly lead to misunderstanding. A well-chosen word with a positive connotation creates good will and trust. Tone can be an especially important factor in workplace disagreements and conflict. As with other nonverbal cues, your tone can add power and emphasis to your message, or it can undermine it entirely. How you say something can be just as important as what you say. At worst, it can undermine your message and your team’s confidence in you, your organization, and even in themselves. At best, conflicting verbal and nonverbal communication can cause confusion. Your nonverbal cues must, at all times, support your message. If you are aware of others’ body language, you may be able to adjust your communication tactics appropriately.Īt the same time, leaders must also be able to control their own nonverbal communications. ![]() Leaders must be especially adept at reading nonverbal cues.Įmployees who may be unwilling to voice disagreements or concerns, for instance, may show their discomfort through crossed arms or an unwillingness to make eye contact. And we are more likely to believe the nonverbal signals over spoken words if the two are in disagreement. Nonverbal cues can have between 65 and 93 percent more impact than the spoken word. ![]() Our facial expressions, gestures, and body language can, and often do, say more than our words. And have on hand specific details to support your case, such as relevant salaries for your position and your location (but be sure that your research is based on publicly available information, not company gossip or anecdotal evidence).īefore entering into any conversation, brainstorm potential questions, requests for additional information or clarification, and disagreements so you are ready to address them calmly and clearly. Be ready to discuss ranges and potential compromises know what you are willing to accept and what you aren’t. Try to anticipate the unexpected.īefore a performance review, for instance, prepare a list of concrete examples of your employee’s behavior to support your evaluation.īefore engaging in a salary or promotion negotiation, know exactly what you want. Consider how you will respond to questions and criticisms. Research the information you may need to support your message. Preparation also involves thinking about the entirety of the communication, from start to finish. However, being prepared means more than just practicing a presentation. Know what you are going to say and how you are going to say before you begin any type of communication. Repeating your message can ensure that your audience receives it, but too much repetition can cause them to tune you out entirely. It will also help you eliminate irrelevant details.Īvoid unnecessary words and overly flowery language, which can distract from your message.Īnd while repetition may be necessary in some cases, be sure to use it carefully and sparingly. Outlining carefully and explicitly what you want to convey and why will help ensure that you include all necessary information. ![]() The key to powerful and persuasive communication-whether written or spoken-is clarity and, when possible, brevity.īefore engaging in any form of communication, define your goals and your audience. And when it comes to word choice, less is more. Be clear and conciseĬommunication is primarily about word choice. These eight tips can help you maximize your communication skills for the success of your organization and your career. The good news is that these skills can be learned and even mastered. Thus, the ability to communicate might be a manager’s most critical skill. A leader’s ability to communicate clearly and effectively with employees, within teams, and across the organization is one of the foundations of a successful business.Īnd in today’s complex and quickly evolving business environment, with hundreds of different communication tools, fully or partially remote teams, and even multicultural teams spanning multiple time zones, effective communication has never been more important-or more challenging.
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